FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Ordering and Shipping

Currently international shipping is done via UPS and is included during the checkout process. We currently ship to the United States, Canada, Mexico, and Western Europe.

Orders purchased with USPS priority or UPS can be tracked, and you will be emailed this tracking code after your purchase. You can use the code to track where your product is and the links to the USPS page to track it is provided in the email as well.

Shipping cost is calculated during the checkout process. It is based on your location and order quantity and weight.

Orders are shipped within one business day of order.

Check the tracking code that came in the email receipt of your purchase. You may use the link provided to find out where your product currently is. If you have other issues, please contact us.


If you are missing something please contact us immediately and we will ship it as soon as possible.


Oh no! Sorry to hear that, but something probably went wrong during shipping. We insure all our packages so, please save all packing material, and contact us to resolve the issue.

My Account

Just click “Create Account” at the top right corner of the page, and fill out all the required fields and follow the instructions given.

You may edit your account information any time by clicking “Log In” at the top right corner of the page. From there just click


Just click “Log In” at the top right corner of the page, and then click “Password forgotten? Click here” to have an email sent to you with further instructions.

Return Policy

If you wish to return a product, please repackage it in the original packaging if possible, and mail it to our address listed on the contact page, with a note inside indicating you would like a refund. This is only valid if purchase was made within 30 days from your shipment date. See also Return Policy.

Privacy and Security

Our payments are handled via authorize.net so that security is taken well care of for your payments. That being said, we use SSL (Secure Socket Layers) in order to protect your connection from malicious third party access.

20 thoughts on “FREQUENTLY ASKED QUESTIONS

  1. Linda says:

    Hi,
    I was wondering if you sell wholesale? I’m very interested in the roller skates any idea when you will be getting more in.
    I look forward to hearing from you. Linda

    • elizabeth says:

      Yes, our website it strictly wholesale. We have roller skates in stock now, if you have not already registered please do so, and give us a call to set up an account.

  2. Lisa says:

    How large does an order have to be in order to get an account? I am considering doing an online store but don’t want to overcommit myself before it is up and going.

    • elizabeth says:

      Lisa, please call us to discuss setting up an account with us. We are very flexible and can work with smaller businesses.

    • elizabeth says:

      Occasionally we have promotions that offer free shipping. In February we had this promotion. Make sure to watch for our emails about the promotions going on each month.

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