Frequently Asked Questions
Ordering and Shipping
Currently international shipping is done via USPS or FedEx International and is included during the checkout process. We currently ship to the United States, Canada, Mexico, Australia, the Carribean, United Kingdom, and Germany.
Orders purchased with USPS priority, FedEx or UPS can be tracked, and you will be emailed this tracking code after your purchase. You can use the code to track where your product is and the links to the USPS page to track it is provided in the email as well.
Shipping cost is calculated during the checkout process. It is based on your location and order quantity and weight.
Orders are shipped within two business days of order.
Check the tracking code that came in the email receipt of your purchase. You may use the link provided to find out where your product currently is. If you have other issues, please contact us.
If you are missing something please contact us immediately and we will ship it as soon as possible.
Oh no! Sorry to hear that, but something probably went wrong during shipping. We insure all our packages so, please save all packing material, and contact us to resolve the issue.
My Account
Just click “Create Account” at the top right corner of the page, and fill out all the required fields and follow the instructions given.
You may edit your account information any time by clicking “Log In” at the top right corner of the page. From there just click
Just click “Log In” at the top right corner of the page, and then click “Password forgotten? Click here” to have an email sent to you with further instructions.
Return Policy
If you wish to return a product, please repackage it in the original packaging if possible, and mail it to our address listed on the contact page, with a note inside indicating you would like a refund. This is only valid if purchase was made within 30 days from your shipment date. See also Return Policy.
Privacy and Security
Our payments are handled via authorize.net so that security is taken well care of for your payments. That being said, we use SSL (Secure Socket Layers) in order to protect your connection from malicious third party access.
42 thoughts on “FREQUENTLY ASKED QUESTIONS”
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Hi,
I was wondering if you sell wholesale? I’m very interested in the roller skates any idea when you will be getting more in.
I look forward to hearing from you. Linda
Yes, our website it strictly wholesale. We have roller skates in stock now, if you have not already registered please do so, and give us a call to set up an account.
Can you accept PayPal credit?
We do not, we currently accept Visa, Master Card, and Discover.
How large does an order have to be in order to get an account? I am considering doing an online store but don’t want to overcommit myself before it is up and going.
Lisa, please call us to discuss setting up an account with us. We are very flexible and can work with smaller businesses.
Hello,
I created an acccount, please let me know if i need to provide my tax id to get approve. Thanks
yes if you are a retailer you need to provide your tax ID#
thank you
Do you ever offer free shipping if the order is over a certain amount?
Occasionally we have promotions that offer free shipping. In February we had this promotion. Make sure to watch for our emails about the promotions going on each month.
Hi, do I have to have a business in order to buy from you?
This is a wholesale site, but if you have an avenue of resale like craft shows or something similar you can call and discuss your account with a representative.
So, if I sell at craft shows and do not have a sellers permit, can I still purchase wholesale?
Hi Eloisa, yes of course have you apply with us?
For wholesale orders, is there a minimum purchase?
Only on the first order. After the first order there is no minimums.
Please remind me of what the first order minimum purchase is. Thank you!
is $100.00 for first order minimum purchase:)
Do you ship to Canada? Do you work with any Canadian businesses?
Hi Crystal,
Yes, we do you must sign up with us first 🙂 You can do that here: https://www.americanfashionworld.com/my-account/ Thank you!
AFW
Will you be getting Wellie Wisher t-Shirts in more than just white as you have the 20 colors of the 18″ size? What about boots, coats and skates for Wellie Wishers?
T-Shirts are coming in different colors. Coats we have, boots and skates will be coming in the future. Thank you!
Any idea of when the wellie tshirts in colors will be arriving?
it should be here the dec/1:)
What kind of packaging does each item come in?
poly bags 🙂
Will you be carrying the dolls in the box again or at least the boxes? I like the nude dolls so I can make the dolls outfit to sell that way but wud sure love a box for them, people can be funny that way.
Potentially but there is no set date
Hi,
Will you be getting the teal fringe outfit and the green winter coat with scarf back in?
Warmly,
Mel
If you could send me a picture of which item you are speaking of, maybe we can find out more information.
When will you be getting the 18″ dolls in again? Its been saying out of stock for a few months now.
Thanks for any info.
Martha
With in the next week.
where do I get any coupons? are they only for large quantities?
The coupons usually come in an email. We don’t have any ongoing coupons all the time.
is there any coupn codes? Have have ordered or several years and no coupns. Thanks
when are the softball doll helmets back in stock?
waiting to order. When are the softball helmets and bat/balls back in stock???
Why are you not telling me when the helmets and bat/balls are back in stock???? I need to know.
Still waiting to know the estimated time frame to expect the soft ball helmets to come back into stock. interested in the hot pink, and the lavendar ones.
thanks
carolyn
They will be here Sept-Oct.
Still waiting to know the estimated time frame to expect the soft ball helmets to come back into stock. interested in the hot pink, and the lavendar ones.
thanks
carolyn
When is the rainbow fairy outfit # 182/old35 expected to be back in stock?