Frequently Asked Questions

Ordering and Shipping

International Shipping
Currently international shipping is done via USPS or FedEx International and is included during the checkout process. We currently ship to the United States, Canada, Mexico, Australia, the Carribean, United Kingdom, and Germany.
Order tracking
Orders purchased with USPS priority, FedEx or UPS can be tracked, and you will be emailed this tracking code after your purchase. You can use the code to track where your product is and the links to the USPS page to track it is provided in the email as well.
Shipping cost
Shipping cost is calculated during the checkout process. It is based on your location and order quantity and weight.
How soon are items shipped?
Orders are shipped within two business days of order.
My order hasn't arrived
Check the tracking code that came in the email receipt of your purchase. You may use the link provided to find out where your product currently is. If you have other issues, please contact us.
Something is missing from my order
If you are missing something please contact us immediately and we will ship it as soon as possible.
My package is damaged
Oh no! Sorry to hear that, but something probably went wrong during shipping. We insure all our packages so, please save all packing material, and contact us to resolve the issue.

My Account

How do I create an account?
Just click “Create Account” at the top right corner of the page, and fill out all the required fields and follow the instructions given.
How do I edit my account information?
You may edit your account information any time by clicking “Log In” at the top right corner of the page. From there just click
I forgot my password
Just click “Log In” at the top right corner of the page, and then click “Password forgotten? Click here” to have an email sent to you with further instructions.

Return Policy

How do I return a product?
If you wish to return a product, please repackage it in the original packaging if possible, and mail it to our address listed on the contact page, with a note inside indicating you would like a refund. This is only valid if purchase was made within 30 days from your shipment date. See also Return Policy.

Privacy and Security

Privacy Policy
Our payments are handled via authorize.net so that security is taken well care of for your payments. That being said, we use SSL (Secure Socket Layers) in order to protect your connection from malicious third party access.

28 thoughts on “FREQUENTLY ASKED QUESTIONS

    • elizabeth says:

      Yes, our website it strictly wholesale. We have roller skates in stock now, if you have not already registered please do so, and give us a call to set up an account.

    • elizabeth says:

      Occasionally we have promotions that offer free shipping. In February we had this promotion. Make sure to watch for our emails about the promotions going on each month.

  1. cindy02us says:

    Will you be getting Wellie Wisher t-Shirts in more than just white as you have the 20 colors of the 18″ size? What about boots, coats and skates for Wellie Wishers?

  2. cindy02us says:

    Will you be carrying the dolls in the box again or at least the boxes? I like the nude dolls so I can make the dolls outfit to sell that way but wud sure love a box for them, people can be funny that way.

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